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At Flooring Empire, all sales are final. We encourage customers to carefully review product details, specifications, measurements, and images before placing an order to ensure the product meets your needs and expectations.
Flooring products are custom-ordered items that are often cut to specific dimensions or quantities. Once an order is placed and processed, the products are prepared for shipment. This policy helps us maintain competitive pricing and efficient operations.
To help ensure your satisfaction, please:
If you receive items that are damaged during shipping or are defective, please contact us immediately at info@flooring3-1.onrender.com within 48 hours of delivery. We will work with you to resolve the issue, which may include replacement of damaged or defective items.
Please retain all original packaging and documentation for damaged items, as we may require photos or return of the items for inspection.
If you receive items that differ from what you ordered, please contact us immediately. We will work to correct the error and ensure you receive the correct products.
If you have questions about our return policy or need assistance with your order, please contact us at info@flooring3-1.onrender.com or (305) 555-8472. Our customer service team is here to help.
All products are covered by manufacturer warranties as specified in product documentation. Warranty claims should be directed to the manufacturer according to their warranty terms and conditions.